Unfortunately, we cannot refund or exchange tickets except in the case of a cancelled event. In the event of a cancellation our box office will contact customers and issue a refund within 28 days.
Please see individual events for booking details – tickets for most events can be booked through our main box office agent Quaytickets on 0843 208 0500. Calls cost 7p per min plus network operator’s access charge. The box office is open Monday – Sunday from 9am – 9pm. You can also book online by following the links in our What's On events listings.
When you book directly through Quaytickets, you won't have to pay any additional booking fee on your tickets. The only cost on top of the ticket price is £2 postage or 75p e-ticket charge per transaction.
Many of our events are free or heavily subsidised with the aim of making the Festival accessible to audiences on low incomes. If you are fortunate enough to have some spare cash, and believe the Festival offers you good value for money, or would simply like to support our continued good work, then please consider making a small donation on top of the ticket price.